Returns & Exchanges
We stand behind the quality of our professional audio hardware and software with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of delivery.
Initiate Return
Log in to your Universal Audio account and visit the 'Order History' section to submit a Return Merchandise Authorization (RMA) request.
Prepare Hardware
Carefully pack your hardware in its original factory packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship Your Item
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition and deactivate any associated software licenses, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing