Frequently Asked Questions
Everything you need to know about our premium audio equipment and services.
What is the standard shipping time for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on electronic products?
Yes, all Universal Audio hardware comes with a standard one-year limited warranty against manufacturing defects. Extended protection plans are also available for purchase.
What is your return policy for open-box items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A restocking fee may apply to certain high-end studio gear.
How do I access my digital software and plugins?
Once your purchase is complete, digital licenses are instantly delivered to your registered account dashboard. You can download and activate them using our dedicated desktop application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
Do you provide international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.